If you need to cancel your lesson or session, please do it through EC Pro as soon as possible.
BHR Riders who cancel their lesson with more than 24 hours' notice will receive a credit token which can be used to book a different lesson. These tokens expire after 6 months so make sure you use them promptly. If you cancel a lesson with less than 24 hours' notice, you will not receive a credit of any kind.
If you are an RDA rider or participant, you already enjoy reduced lesson cost with us. As a result, we are not able to refund any cancelled lesson costs. For full T&Cs click this link: http://www.avonridingcentre.org.uk/rda-riders-terms-of-riding/
All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card .
Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Customers may be able to access a refund by contacting the Yard, School or Livery directly and the Merchant of record for all transactions is The Avon Centre, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/Livery Yard you can contact to take further action.